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Complaints, Compliments and Feedback

Complaints and Representations

If you have a complaint or a representation about any aspect of the service you have received from Core Children’s Services, please let us know about it.

We are always sorry if someone is dissatisfied with our work, but we welcome the opportunity to look into it, and put it right if we can. Many important lessons can be learnt this way, and this is part of our commitment to continuously improving our services.

We believe that the best people to resolve a problem are those most closely involved with providing the service, therefore the first stage of investigating a complaint is for the local manager to investigate the issue and try to satisfy the concerns. So if you have a complaint or comment to make about Core Children’s Services, please tell your worker or their manager about it, and they will work to resolve it, usually within three weeks and often more quickly.

If you are not satisfied with what happens at this first stage, or if you don’t consider your complaint suitable for the local manager to investigate, the complaint can move on to Stage Two, where it will be investigated by someone independent, who has had nothing to do with the management of the service you have received. If you are still dissatisfied with the independent investigator’s report, a Panel, which includes a director of the company and independent members, will meet, reconsider the matter and reach a final conclusion.

Compliments

We are also delighted to receive compliments about our services and our staff, and any suggestions for further improvement and development.

Contact Us to register a complaint or compliment

Please contact your local office with your comments, compliments or complaints. Alternatively, contact Sarah Moore, Quality Assurance and Service Improvement Manager at Core Children's Services at the address below:

Core Children’s Services
Saxon View
Saxon Business Park
Hanley Road
Stoke Prior, Bromsgrove
B60 4AD
T: 01527 834300
E: contactus@corechildrensservices.co.uk

Feedback

Core Children’s Services works in partnership with children, their families, and with commissioners of services, and we encourage all to take part in decisions and planning at all stages, and to feedback on their experience of Core Children’s Services as the service take place.

We also seek feedback from parents and from children when services are reviewed, and when we reach the end of any service to a child or young person. We have different forms for our various services, and for a range of ages and developmental stages. 

Please click on each of the links below to view our feedback forms:

Satisfaction Questionnaire - Domiciliary Care
Parent and Carer Feedback Form
Children's Feedback Form