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Quality Assurance

The dedicated Quality Assurance (QA) team at Core Children’s Services promotes continuous improvement in all aspects of service. QA ensures that we not only comply with both internal and external minimum standards, but that we strive to exceed them.

Our Quality Assurance team works tirelessly to maintain the highest quality of care for the children or young people we place, as well as for our carers and Local Authority partners.

QA also acts as a source of information, advice, support and evaluation to staff at all levels across the organisation. This includes conducting customer surveys and producing analysis of their feedback.

Monitoring Performance

The QA team sets performance standards – producing, reviewing and updating all Core Children’s Services policies and procedures to ensure that we are using best practice and current thinking.

To monitor progress, the team produces performance review information and tackles specific work as identified by Core Children’s Services Regional Managers, the national management team or the Board of Directors.